Troubleshooting

What If I Can’t Record a Voice Message?

To record a voice message using PureVoice, your Power Macintosh running System 7.5 or later must be equipped with Sound Manager 3.2 or later and a microphone.

If you are unable to record your voice, perform the following checks:

1.
Open your Extensions Manager under the Control Panels on your Apple menu, and make sure the Sound Manager extension is checked. If it is unchecked, check it and restart your Mac.

2.
Open the Monitors & Sound control panel, from the Control Panels submenu under your Apple menu, and make sure the Sound Input popup menu is set properly for your input source.

3.
Make sure your computer’s microphone is correctly connected to the computer.

4.
Make sure you are not running any other software application that uses the computer’s microphone.

5.
Make sure the microphone volume/sensitivity level is set correctly in the PureVoice dialog. Try increasing the microphone volume/sensitivity setting by dragging upward the slider above the microphone icon. If this setting is too low, your voice may not be recorded loudly enough for you to hear on playback.

6.
Remember that simply launching PureVoice or selecting New from the File menu does not automatically start the recording. You must still press the Record button or select Record from the Control menu to start your recording.

What If I Can’t Play Back a Voice Message?

To play back a voice message using PureVoice, your Power Macintosh running System 7.5 or later must be equipped with Sound Manager 3.2 or later. (Additionally, to record a message, your Power Mac must be equipped with a microphone.)

Note: There are only two kinds of voice messages you can play back: a QUALCOMM PureVoice message (.qcp extension), and an AIFF voice file (.aiff extension). If the voice file is not one of these two types, you will not be able to play it back with PureVoice.

If you are unable to play back a voice message of one of the above two types, perform the following checks:

1.
Open your Extensions Manager under the Control Panels on your Apple menu, and make sure the Sound Manager extension is checked. If it is unchecked, check it and restart your Mac.

2.
Open the Monitors & Sound control panel, from the Control Panels submenu under your Apple menu, and make sure the sound output and computer speaker controls are set properly.

3.
If you have attached external speakers, make sure they are correctly connected to the computer and are working properly.

4.
Check any other sound output and computer speaker controls on your computer — hardware controls and software controls.

5.
Make sure the speaker volume level is set correctly in the PureVoice dialog. Try increasing the speaker volume level by dragging upward the slider above the speaker icon. If this setting is too low, you might not be able to hear the voice message on playback.

6.
What about the voice message itself: Is it empty? Was it recorded properly?

7.
Is the PureVoice dialog in Pause mode?

More Help

Visit the PureVoice Eudora web site for answers to other Frequently Asked Questions:

<http://www.eudora.com/techsupport/purevoice_faq.html>